Showing posts with label marketing. Show all posts
Showing posts with label marketing. Show all posts

Tuesday, August 05, 2008

A Chance to Speak To The Community

Recently I had the chance to sit down and have a conversation with Becky Carroll over at Customers Rock! blog. We were talking about how SuggestionBox.com came about and how it could help companies during the current economic downturn. In every organization each person has their own perception of how the product addresses a pain point for someone and that is refined by the ultimate vision. Focusing on the customer relationship with the company and finding ways to help make that better was my segment of our vision. Read the conversation.

Here are some interesting data points that reinforce why connecting with your customers now can help you avoid over-binging on that marketing campaign, guessing on product price points and other day-to-day thoughts you have on your way into the office.

  • According to Nielsen Research, 49% of consumers plan on spending less due to the economic squeeze.

  • Everyday consumer spending is taking a beating, with some 56% of 3,359 online shoppers surveyed April 29 to May 23 indicating that they are cutting back because of the weak economy and growing inflation - source

  • Retail-focused ETFs taking a dive - source

  • Consumer spending takes toll on retailers as inflation rises - source

Thursday, November 29, 2007

Top Model: Missing the Offline to Online Conversation Continuum



So I must confess that I'm an avid fan of the DVR box as it allows my wife and I the ability to watch the shows we oh-so-love, well most of the shows she loves and they kind of grow on you. We're watching America's Next Top Model on the CW and I'm wondering what they are doing to leverage the online channel during season to bring that watcher/viewer relationship to another level. So I do a search for "top model" and what do you know, they are number 1 in Google organic search results. So then I click through to their microsite, which ends up being just a directory within the overall site architecture. Strategic move? Could be, why not create a more engaging environment with its own URL? You can brand the heck out of it with the CW brand. Sure it creates more content under the CW domain and it increases links pointing into the CW domain thereby increasing link popularity, yadda yadda. Okay so maybe they did it the right way, but I was looking for something that was as innovative as the show's title tries to be by bringing America the next top model.

The "directory" provides users with many options like photos, videos, a forum, a lounge to chat with each other, blogs for users and even shows featured members based on the most profile views. Something any typical community-based website does these days. Then if you do a little more research you find out that in the Pre-Launch marketing, America's Next Top Model lets you personalize a message from Tyra Banks to one of your friends. It's kind of like a Mad Libs for voicemail. The campaign leverages the Varitalk technology. I've seen this done before with 50 Cent and Sprite. But, I had to create one and send it to the wife! We'll see what she says.

So what could they have done better?
So here's some free advice to the CW crew ... It's great that you are creating a community around the show online. Truly a good use of the standard social media tools like forums, commenting, profiles, messaging, blogs, videos, etc. Yet, the community is lacking the authenticity of the viewer's relationship with the show itself and the models that they feel they most identify with. That's the key. Each girl/guy watching may in some way identify with the struggles/successes/failures that each of the models are dealing with on a daily basis as portrayed by the show. So why not leverage that "authentic connection" and continue it past the 60 minute episodes and into your online community. Why wouldn't each of the models have their own space to blog on? They all seem to be sitting there enough, laying around, drinking, smoking, drawing, reading; give them a place to connect with their true fans. Each of the models is creating their initial fan base through each episode, but it stops there and it's only once a week. The CW is missing an opportunity and whether they know it or not, it could provide a better integrated online/offline experience for their viewers. Come on CW, work it!

Monday, June 25, 2007

June 2007 Update

So I've shifted into my new role as Director of Business Development at dt, elected to Board of Directors for San Diego Ad Club, got married in February to Sarah Mingo (who is now Sarah Marie Cook) and doing the usual beach volleyball training, traveling and living life!

Not sure how long I'll be posting on here, but I noticed that my Pagerank is up to 6. Pretty cool. I started Laundry Media back in 1997 in a dorm room at Rutgers University in New Brunswick doing small business web design and development. What a path I've taken. If you still subscribe to this blog and I would like to either keep hearing from me or partake in writing some stuff let me know. It's a UGC state of the nation online now, so I welcome all bloggers!

thanks BJ

Thursday, February 22, 2007

2007 UPDATE

So I've been gone a long time here from this blog as my laundrymedia.com domain got snatched up by some squatter who wants to charge me $500 to get it back after I've had it since 1997. I'm a bit bummed about it yes. I started a Google Group about Search Engine Marketing Strategy so feel free to shoot on over there to check it out and contribute.

I potentially could end up back on this blog talking about various topics, but for now I am blogging at blog.dtelelpathy.com under the surname: Digital Marketing Doctor.